• Good to know!

    Here's your handy guide to travelling on our buses


More people are starting to use our buses now, so we've put together this handy guide to travelling with us. We want to reassure you that using buses is safe - we've put in place a whole range of measures to make sure that our buses are clean and tidy for you, and that everybody has the space to sit apart.

On this page, you'll find a range of answers to our most commonly-asked questions. If you have a question and it hasn't been answered here, please get in touch and let us know. 

This guide was last updated on Wednesday 8th October 2020


Check how we're running

Now that our buses are getting busier again, we're returning to our normal timetables on most routes.

See all of our current timetables

Get to school safely

All you need to know about travelling to school


How busy is my bus?

Check how busy your bus will be with our new When2Travel tool!

See When2Travel
Good To Go

We're good to go!

We've achieved Visit Britain's 'Good To Go' accreditation, which confirms that we're adhering to government and industry Covid-19 guidelines, and have rigorous cleaning and social distancing processes in place.

Download our certificate
  • Diversions due to Social Distancing measures

    Time: 15:21 Date: 02 / 07 / 2020

    Social Distancing Measures - We currently have diversions in place on a number of our services in the City Centre.


Travel tips

  • If you see a 'bus full' sign

    When all of the seats are taken, your bus will show 'bus full' on the front and may not be able to stop for you. We've got more buses out there for you, so you shouldn't have to wait too long before the next one.

  • Wear a face cover

    Help us to protect you and others are you by wearing a face cover on board. It doesn't have to be a mask! Face covers are now mandatory on all public transport.

  • Pay with exact change

    Our drivers are no longer able to give change, so use the right money or pay with contactless where you can.

  • Avoid busy times

    Don't travel during the rush hour if you don't have to - try travelling at different times instead. Avoid travelling between 7-9am, and 4-6pm, if you can.

  • Wash your hands

    Our buses are cleaned several times each day, but you can help us to keep them as clean as possible by washing or sanitising your hands before and after you travel.


Who needs to wear a face cover?

Face coverings are now mandatory on public transport, but there are some exemptions:

  • Children aged under 11
  • Our bus drivers when driving
  • People with breathing difficulties and respiratory conditions
  • Anyone with a dexterity issue that would make putting on a face mask difficult (for example, Parkinson’s)
  • Physical or mental health conditions such as anxiety and panic attacks
  • If putting one on would cause pain or distress
  • Anyone who relies on lip reading – including carers
  • Anyone travelling to avoid injury or to escape a risk of harm, who may not have a face covering available
  • To eat, drink or take essential medication
  • Police officers, PCSOs and emergency responders on duty

See more about who is exempt from wearing a face covering on the .gov website.


Journey Assistance

Get a Journey Assistance card

If you're exempt from wearing a face covering, TfGM have produced a Journey Assistance flash card to help you when you travel. Showing this card will ensure that you're not challenged when you board our buses.

Contact TfGM to request a card


Customer services and lost property

Our customer services team are on hand between 8am and 6pm to help you with your travel needs. We're able to reunite you with lost property, but you'll need to arrange a time and date to come to our depot to pick it up. Our depot is not currently open to visitors outside of scheduled appointments.

To get in touch, use our contact form, log your item of lost property, tweet us, or send us a message on WhatsApp.


Help for those with disabilities

We want to reassure you that it's safe to travel, and that you'll continue to receive the same level of care and attention that you're used to when you're using our buses. If you use a wheelchair or scooter, our drivers will make sure that you can still board in a safe and socially distanced way.


Are you a key worker?

If you're a key worker and you're having trouble getting to work, we want to know. We're doing everything we can to make sure that our network supports you through this difficult time. Email ask@gonorthwest.co.uk with details if you find that you're struggling.


Extra cleaning to keep you safe

We've put in place even more thorough cleaning regimes to ensure that you're kept safe and well. We've now got 'in service' cleaners roving our network, with a dedicated team at Shudehill 6 days a week.

Good To Go certificate