More people are starting to use our buses now, so we've put together this handy guide to travelling with us. We want to reassure you that using buses is safe - we've put in place a whole range of measures to make sure that our buses are clean and tidy for you, and that everybody has the space to sit apart.
On this page, you'll find a range of answers to our most commonly-asked questions. If you have a question and it hasn't been answered here, please get in touch and let us know.
This guide was last updated on Wednesday 24 June 2020.
Latest service updates
From Sunday 5 July, our Free Bus around the city buses will start running to their normal (pre-Covid) timetables. Download your Free Bus timetable here.
Since Monday 15 June, we've added more buses onto our most popular routes to help you keep socially distanced. We're keeping a close eye on the numbers of people travelling with us, and will adjust our frequencies, or place extra buses out there if things start to get busy. Here's what's changed from 15 June.
17 and 17A Manchester - Rochdale
The 17 now runs every 12 mins through the week, every 15 mins on Saturdays and every 20 mins on Sundays. The 17 combines with the 18 through the week to provide a bus between Manchester and Middleton every 6 mins, every 7/8 mins on Saturdays and every 10 mins on Sundays
18 Langley - MRI
The 18 now runs up to every 12 mins between Langley and Shudehill, and every 30 mins to MRI through the week
33 and 33B Manchester - Worsley
Now every 30 mins, Monday to Saturday, and every hour evenings and Sundays
41 Sale - Middleton
Now up to every 20 mins between Middleton, NMGH and Sale Monday to Saturday. On Sundays, the 41 runs, every 30 mins between NMGH and MRI, with extensions every hour to Middleton and Sale
Orbits 52 intu Trafford Centre - Failsworth
Now every 15 mins between Eccles and Cheetham Hill, with extensions every 30 mins to Failsworth and intu Trafford Centre
Orbits 53 Cheetham Hill - Salford
Now every 30 mins, Monday to Friday, and every hour on evenings, Saturdays and Sundays
67 Manchester - Cadishead
Now every 20 mins, combining with the 100 to run every 10 mins between Manchester and Eccles
92 & 93 Manchester - Carr Clough & Bury
Now every 15 mins between Manchester and Carr Clough. Together, the 92 and 93 run every 30 mins through the evenings
95 Salford - Bury
Now every hour, Monday to Saturday
96 Manchester - Simister
Now up to every hour
97 Manchester - Bury
Now every 30 mins, combining with the 98 to create a bus every 15 mins between Shudehill and Prestwich
98 Manchester - Bury
Now every 30 mins, Monday to Saturday daytimes
100 Manchester - Warrington
Now every 20 mins between Manchester and intu Trafford Centre, with extensions to Cadishead and Warrington every hour. The 100 combines with the 67 to provide a bus every 10 mins between Manchester and Eccles
135 Manchester - Bury
Now every 10 mins through the week, and every 12 mins on Saturdays and every 15 mins on Sundays
415 Oldham - Middleton
Now up to every hour
At the moment, the X63 isn't running, but we'll be keeping an eye on the numbers of people travelling with us to see if there is an increase in demand.
Diversions due to Social Distancing measures
Social Distancing Measures - We currently have diversions in place on a number of our services in the City Centre.More
If you see a 'bus full' sign
When all of the seats are taken, your bus will show 'bus full' on the front and may not be able to stop for you. We've got more buses out there for you, so you shouldn't have to wait too long before the next one.
Wear a face cover
Help us to protect you and others are you by wearing a face cover on board. It doesn't have to be a mask! Face covers are now mandatory on all public transport.
Pay with exact change
Our drivers are no longer able to give change, so use the right money or pay with contactless where you can.
Avoid busy times
Don't travel during the rush hour if you don't have to - try travelling at different times instead. Avoid travelling between 7-9am, and 4-6pm, if you can.
Wash your hands
Our buses are cleaned several times each day, but you can help us to keep them as clean as possible by washing or sanitising your hands before and after you travel.
Who needs to wear a face cover?
Face coverings are now mandatory on public transport, but there are some exemptions:
- Children aged under 11
- Our bus drivers when driving
- People with breathing difficulties and respiratory conditions
- Anyone with a dexterity issue that would make putting on a face mask difficult (for example, Parkinson’s)
- Physical or mental health conditions such as anxiety and panic attacks
- If putting one on would cause pain or distress
- Anyone who relies on lip reading – including carers
- Anyone travelling to avoid injury or to escape a risk of harm, who may not have a face covering available
- To eat, drink or take essential medication
- Police officers, PCSOs and emergency responders on duty
See more about who is exempt from wearing a face covering on the .gov website.
Customer services and lost property
Our customer services team are on hand between 8am and 6pm to help you with your travel needs. We're able to reunite you with lost property, but you'll need to arrange a time and date to come to our depot to pick it up. Our depot is not currently open to visitors outside of scheduled appointments.
Help for those with disabilities
We want to reassure you that it's safe to travel, and that you'll continue to receive the same level of care and attention that you're used to when you're using our buses. If you use a wheelchair or scooter, our drivers will make sure that you can still board in a safe and socially distanced way.
Are you a key worker?
If you're a key worker and you're having trouble getting to work, we want to know. We're doing everything we can to make sure that our network supports you through this difficult time. Email email@example.com with details if you find that you're struggling.
Extra cleaning to keep you safe
We've put in place even more thorough cleaning regimes to ensure that you're kept safe and well. We've now got 'in service' cleaners roving our network, with a dedicated team at Shudehill 6 days a week.