We want to reassure you that using buses is safe - we've put in place a whole range of measures to make sure that our buses are clean and tidy for you, and that everybody has the space to sit apart.
On this page, you'll find a range of answers to our most commonly-asked questions. If you have a question and it hasn't been answered here, please get in touch and let us know.
This guide was last updated on 5 January 2021
Diversions due to Social Distancing measures
Social Distancing Measures - We currently have diversions in place on a number of our services in the City Centre.More
If you see a 'bus full' sign
When all of the seats are taken, your bus will show 'bus full' on the front and may not be able to stop for you. We've got more buses out there for you, so you shouldn't have to wait too long before the next one.
Wear a face cover
Help us to protect you and others are you by wearing a face cover on board. It doesn't have to be a mask! Face covers are now mandatory on all public transport.
Pay with exact change
Our drivers are no longer able to give change, so use the right money or pay with contactless where you can.
Avoid busy times
Don't travel during the rush hour if you don't have to - try travelling at different times instead. Avoid travelling between 7-9am, and 4-6pm, if you can.
Wash your hands
Our buses are cleaned several times each day, but you can help us to keep them as clean as possible by washing or sanitising your hands before and after you travel.
Who is allowed to travel right now?
We are currently in nationwide lockdown measures. Here are all of the reasons you are able to travel right now, according to the latest government guidelines:
- travelling to work where this cannot be done from home
- travelling to education and for caring responsibilities
- to visit those in your support bubble - or your childcare bubble for childcare
- hospital, GP and other medical appointments or visits where you have had an accident or are concerned about your health
- to buy goods or services from premises that are open, including essential retail
- to spend time or exercise outdoors - this should be done locally wherever possible, but you can travel to do so if necessary (for example, to access an open space)
- attending the care and exercise of a pet, or veterinary services
Who needs to wear a face cover?
Face coverings are now mandatory on public transport, but there are some exemptions:
- Children aged under 11
- Our bus drivers when driving
- People with breathing difficulties and respiratory conditions
- Anyone with a dexterity issue that would make putting on a face mask difficult (for example, Parkinson’s)
- Physical or mental health conditions such as anxiety and panic attacks
- If putting one on would cause pain or distress
- Anyone who relies on lip reading – including carers
- Anyone travelling to avoid injury or to escape a risk of harm, who may not have a face covering available
- To eat, drink or take essential medication
- Police officers, PCSOs and emergency responders on duty
See more about who is exempt from wearing a face covering on the .gov website.
Customer services and lost property
We are currently running a reduced lost property service and we can only reunite you with items that are deemed essential. Please complete the form with a description of the item you may have left on board and on receipt of the form we will advise you whether we have your item or not. If the item is deemed essential, then we will book you an appointment for you to call at the Depot, for all non essential items, these will be kept safe until we can re-open Lost property fully.
This is in place until 31st March 2021 at which time this will be reviewed subject to Government guidance in place at that time.
Please do not call at the Depot, the depot is currently not open to visitors
Help for those with disabilities
We want to reassure you that it's safe to travel, and that you'll continue to receive the same level of care and attention that you're used to when you're using our buses. If you use a wheelchair or scooter, our drivers will make sure that you can still board in a safe and socially distanced way.
NHS Covid-19 Test and Trace
Download the NHS Covid-19 Test and Trace app to help us keep on top of the spread of coronavirus. It's quick, simple and easy to download and use - and it will alert you if there have been reported cases close to where you've been. Download it here.
Are you a key worker?
If you're a key worker and you're having trouble getting to work, we want to know. We're doing everything we can to make sure that our network supports you through this difficult time. Email firstname.lastname@example.org with details if you find that you're struggling.
Extra cleaning to keep you safe
We've put in place even more thorough cleaning regimes to ensure that you're kept safe and well. We've now got 'in service' cleaners roving our network, with a dedicated team at Shudehill 6 days a week.