Go all over with the new Go North West app

4 months ago Tue 20th Jul 2021

Bigger and better than ever before

And it's now here!

Our brand new app is now available to download for iOS and Android devices. It comes packed with a whole new range of features to supercharge your travel experience. Here are some of the things you can look forward to:

Mobile tickets

The same fantastic range of tickets you're used to, with more flexible options and new features built in

Live times and maps

See live departures from every stop, as well as the location of your bus on the map

Live bus tracking

See how many seats are free on your bus, and which features it has, such as free WiFi and USB power

Timetables and journey planning

Full timetables for all of our buses, and a slick, interactive journey planning experience

Service updates

See whether there are any issues affecting buses on your route, right alongside times and journey planning in the app 

...and lots more!

What do I need to do?

Once you download the new app, you'll need to create a new account.

If you have any tickets (either active or waiting to be activated) in our old app, you'll need to use the same email address to ensure your tickets are available for you automatically in the new app.

You will receive a verification email with a link, which you'll need to click to verify your email address (check your junk or spam folder if this link hasn't arrived). 

Once you've clicked the link, head back to the new app, and you should see your tickets waiting for you.

What if my tickets aren't there?

Make sure you use the same email address when you create your new account as you used for our old app. If you've done this and your tickets are still missing, contact our customer services team and we'll help you get up and running. 

What will happen to the old app?

You'll still be able to use our old app to travel until 1 June, but it will be switched off on this date. So, make sure you switch to our new app and start enjoying all of the new features!

Why can I no longer buy tickets on the old app?

As soon as our new app is available, we'll switch off the ability to buy tickets in our old app. This means you'll need to download our new app in order to continue to buy tickets.

Any questions?

Follow us and get in touch with our team on Twitter, text or WhatsApp us on 07779544650, or get in touch with customer services.