• Keeping you moving through industrial action

    From Sunday 28 February

We need to let you know about industrial action which Unite the Union are planning.

Go North West has ongoing losses of £1.8 million a year, a recurring deficit directly caused by outdated working practices.  Over the last eleven months we have been attempting to agree a package of operational improvements to keep the depot open, which Unite are opposing. 

The deal tabled by the company ensures there will be no cuts to drivers’ pay or working hours, includes a ‘no redundancies’ undertaking, and guaranteed ‘inflation proof’ pay increases in April 2021 and April 2022.  In addition, each of our drivers would receive an upfront payment of £5,000 in anticipation of the future savings improved productivity could deliver.  Go North West bus drivers are already among the best paid on the region.

The alternative to finding a solution would be to close the depot with the loss of 600 jobs. 

After the union's rejection of a compromise solution, Go North West took the decision to offer to drivers the opportunity to accept the productivity package individually.  393 out of our 474 drivers (83%) volunteered to accept the new terms.

Unite are continuing to resist the productivity improvements and have announced that some of our drivers will be striking indefinitely from Sunday 28 February.  This is disappointing, especially as the Union’s action will be taking place after the vast majority of our drivers have already accepted the new productivity measures. 

Although less people than normal are using our services at present, we are conscious that strike action could hit the passengers who depend on our services most including those working in the NHS and other vital services that are keeping the region going during the pandemic.  Therefore, to minimise disruption for passengers we are committed to maintaining the most comprehensive service we can throughout the strike period.


How will buses be running through the industrial action?

We're doing our very best to provide you with a good service through the industrial action. We'll be running buses on all of our routes - some will run to their normal times, whilst others will be running, but at slightly lower frequencies though the daytime. 

Your bus may look a little different to what you're used to throughout the strike period, as we make the best use of our resources across the network to keep things running smoothly for you. If you're in doubt, be sure to check the route number and destination shown on the front of your bus, or speak to your driver.


Temporary timetables from Sunday 28 February

17 and 17A 18 33 and 33B 34 Cross City 41 Orbits 52 Orbits 53 67 and 67A 92 and 93 95 96 97 98 100 135 415


£1 single fare from Sunday 28 February

We recognise that the industrial action is likely to cause some inconvenience for you, so throughout the strike period, single journeys will be priced at £1 on all of our buses, regardless of where you're travelling to and from. 


Tickets and passes

Go North West 1 Day, 7 Day, 28 Day, Annual & Student passes will continue to be valid throughout the strike. We'll also continue to accept System 1 tickets for travel, though we may not be able to issue these tickets on all of our buses.

Concessionary passes and Our Pass will also continue to be accepted.


App and live tracking

For the duration of the industrial action, our app may not be able to show live times or vehicle locations, as some of our vehicles may not be equipped to report back their locations. We're really sorry about this - please refer to our temporary timetables for now. 


Customer services and lost property

Whilst the industrial action is ongoing, we will not be able to facilitate appointments for lost property collection at our depot. If you have lost an essential item, such as house keys or medication, please get in touch with our customer services team and we'll do our best to reunite you with your items. Unfortunately, if your item is not essential, we will not be able to reunite you at the moment - we will store any items we find until the strike is over.


Keeping you in the loop

We are really sorry for any uncertainty that our customers may face over the coming weeks - we're working flat out to keep you informed as things develop. We would like to thank all of our customers and stakeholders for bearing with us whilst we work towards a speedy resolution.


Talk to us

Get in touch with our team if you have any questions:

Email ask@gonorthwest.co.uk

Call 0330 1234 121

Tweet @gnwbus