Despite continued industrial action by Unite the union, our buses will be returning to their pre-lockdown timetables from Monday 19 April. There'll be more buses, and more space for social distancing for everybody, with most of our routes returning to 'normal' operation with single and double decker buses instead of coaches.
Return to normal fares
For the past few weeks, we've had non-standard 'flat fares' in place to reduce the confusion and disruption for you. As well as buses returning to normal, our usual range of tickets and fares will return from Monday 19 April.
The exceptions for the moment will be Orbits 53 and Salford's Reds 67/67A, which will continue to use the £2 adult and £1 child ‘flat fare’, as daytime journeys will still be run by coaches without ticket machines.
Don't forget, you can buy a whole range of discounted tickets on our app - often cheaper than those available on board your bus. Just search for 'Go North West' in your app store.
How are buses running through the industrial action?
We're doing our very best to provide you with a good service through the industrial action. We've been running buses on all of our routes - some to their normal times, whilst others are running, but at slightly lower frequencies though the daytime.
Things will return to 'normal' from Monday 19 April, with a return to our pre-lockdown timetables.
Your bus may look a little different to what you're used to throughout the strike period, as we make the best use of our resources across the network to keep things running smoothly for you. If you're in doubt, be sure to check the route number and destination shown on the front of your bus, or speak to your driver.
Tickets and passes
Go North West 1 Day, 7 Day, 28 Day, Annual & Student passes will continue to be valid throughout the strike. We'll also continue to accept System 1 tickets for travel, though we may not be able to issue these tickets on all of our buses.
Concessionary passes and Our Pass will also continue to be accepted.
App and live tracking
For the duration of the industrial action, our app may not be able to show live times or vehicle locations, as some of our vehicles may not be equipped to report back their locations. We're really sorry about this - please refer to our PDF timetables for now if this is the case.
Customer services and lost property
Whilst the industrial action is ongoing, we will not be able to facilitate appointments for lost property collection at our depot. If you have lost an essential item, such as house keys or medication, please get in touch with our customer services team and we'll do our best to reunite you with your items. Unfortunately, if your item is not essential, we will not be able to reunite you at the moment - we will store any items we find until the strike is over.
Keeping you in the loop
We are really sorry for any uncertainty that our customers may face over the coming weeks - we're working flat out to keep you informed as things develop. We would like to thank all of our customers and stakeholders for bearing with us whilst we work towards a speedy resolution.
Talk to us
Get in touch with our team if you have any questions:
Call 0330 1234 121