Here at Go North West, we're already making a name for ourselves as Greater Manchester’s most innovative transport company – and now, we're pioneering WhatsApp as a tool for answering your questions!
WhatsApp is one of the world’s leading instant messaging services, and it’s free and easy to download from the App Store or Google Play. Used by more than a billion people around the world, we're harnessing the power of this well-known social media channel to communicate better with you.
Customers all across Greater Manchester can now send Go North West a message on WhatsApp, and our customer services team will reply speedily with an answer to your question. Whether it’s about lost property, to find out where a bus is, a question about a ticket, or even a query about the best bus to catch for an appointment, you'll be able to ask a whole range of questions and receive a fast reply, more easily than ever before.
Jon Croxford, our Operations and Commercial Director said; “We’re constantly looking for new ways to help our customers get in touch with us quickly and easily, and WhatsApp is one of the most widely-used messaging services around. With WhatsApp, we’ll be able to communicate more effectively than ever before – keeping customers in the loop with what’s happening, and making bus travel more accessible for everybody”.
All you need to do to get in touch is to drop a message to 07779544650, and a member of our customer services team will reply shortly. They’ll be answering questions between 7am and 7pm, Monday to Friday – messages can still be sent outside of these times, but it may take a little longer for you to receive a reply.